Our refund and returns policy for your deposit lasts up to 24 hours before your job, minus a $5 processing fee. If less than 24 hours remain before your moving job, we can’t offer you a refund or exchange.
To be eligible for a refund, your services must be declined/cancelled. There are certain situations where no or only partial refunds are granted.
Once your refund request is received and addressed. We will notify you of the approval or rejection of your refund. Send damages and refund requests to, support@dedicatedmoving.com.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only cover items if they are damaged. By our Movers.
Contact us at support@dedicatedmoving.com for questions related to refunds and returns.